Privacy Policy

Last updated: 24 August 2026

Ketolab respects your privacy. This Privacy Policy explains how we collect, use and protect information when you visit our website, contact us, or place an order.

Information we collect

We may collect personal information such as your name, email address, phone number, billing address, shipping address, order details and messages you send to us.

We may also collect website usage information such as device information, browser type, IP address, pages viewed, cart activity and checkout activity through Shopify and analytics tools.

Payment information

We do not store your card or payment details. Payments are processed securely by Shopify, Razorpay or other payment providers enabled on the store.

How we use your information

  • To process, ship and deliver your orders
  • To send order confirmations, shipping updates and customer-support messages
  • To respond to questions or complaints
  • To improve our products, website and customer experience
  • To send marketing messages where you have opted in or where permitted by law
  • To comply with legal, tax, fraud-prevention and regulatory requirements

Sharing of information

We do not sell your personal information. We may share necessary information with service providers such as Shopify, payment gateways, courier partners, fulfilment partners, email/SMS/WhatsApp providers, analytics providers and professional advisors, only for business and compliance purposes.

Cookies and analytics

Our website may use cookies, pixels and analytics tools to operate the store, remember cart activity, measure performance and support advertising. You can control cookies through your browser settings, though some features may not work correctly if cookies are disabled.

Data security

We take reasonable steps to protect your information. However, no online system is completely secure, and we cannot guarantee absolute security.

Your choices

You may contact us to request access, correction or deletion of your personal information, subject to legal and operational requirements. You can unsubscribe from marketing emails using the unsubscribe link in those messages.

Contact

For privacy questions, contact hello@healthymonkey.in.