Return & Refund Policy

Last updated: 24 August 2026

Thank you for ordering from Ketolab. Because we sell food products, returns and refunds are handled with product safety and freshness in mind.

General return policy

Food products are generally not returnable once delivered, especially if the pack has been opened, used, tampered with, or stored after delivery.

Damaged, defective or wrong item

If you receive a damaged product, defective product, expired product, or the wrong item, please contact us within 48 hours of delivery.

Please share:

• Order number
• Clear photos or video of the product, label and packaging
• A short description of the issue

After review, we may offer a replacement, refund, store credit, or another suitable resolution depending on the issue.

Bakery and meal-plan products

Bakery and meal-plan products are made fresh to order and are perishable. These items are not returnable once dispatched or delivered.

If there is a quality, damage or wrong-item issue with a bakery or meal-plan order, contact us as soon as possible on the day of delivery with photos and order details.

Cancellations

For pantry products, contact us quickly if you need to cancel an order. Once an order has been packed or dispatched, cancellation may not be possible.

For bakery and meal-plan products, cancellation is possible only before kitchen preparation begins. Since these are made to order, cancellations after preparation has started may not be accepted.

Refund timing

Approved refunds will be processed to the original payment method where possible. Bank or payment-gateway timelines may vary.

Contact

Email: hello@healthymonkey.in
Phone: +91 9326456909